FAQs
1. What is the estimated delivery time for my order?
Our standard delivery time is 5-10 business days. For expedited shipping, you can expect delivery within 4-6 business days. You will receive a confirmation email with a tracking number once your order ships.
2. How can I track my order?
Once your order ships, we will send you a confirmation email with a tracking number. You can use this number to track the progress of your shipment on the carrier's website.
3. What is your return policy?
You can return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging. Please refer to our Return & Refund Policy for more details.
4. How do I initiate a return?
To initiate a return, please contact our customer service team at support@thehomegadgetsmart.com or by phone at +1 (845) 380-0253 to obtain a Return Merchandise Authorization (RMA) number. Follow the instructions provided to return your item.
5. Do you offer exchanges?
Yes, we offer hassle-free exchanges for most new, unopened items within 30 days of delivery. Please see our Exchange Policy for more details and instructions on how to initiate an exchange.
6. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, PayPal, and more. You can select your preferred payment method at checkout.
7. Do you ship internationally?
Currently, we are focused on serving customers within the USA. However, we are exploring options to expand our reach. If international shipping becomes available, we will update our policy accordingly.
8. How can I cancel or modify my order?
If you need to cancel or modify your order before it ships, please contact us as soon as possible at support@thehomegadgetsmart.com or by phone at +1 (845) 380-0253. We will do our best to accommodate your request.
9. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at support@thehomegadgetsmart.com. We may request photos or additional information to process your request. We will work to resolve the issue quickly, either by offering a replacement, repair, or full refund.
10. How can I contact customer service?
You can contact our customer service team by email at support@thehomegadgetsmart.com or by phone at +1 8453800253. Our customer support hours are Monday to Friday, 9 AM to 6 PM (EST). We strive to respond to inquiries within 24 hours.